This Return and Refund Policy outlines the terms and conditions under which customers may return products purchased from Comkey.in. By using the website and purchasing products, you agree to comply with this policy.

1. Returns Authorization

  • Before returning any goods to Micro Technology (Comkey.in), the customer must contact the company to obtain a Returns Authorization Number (RAN).

  • Goods returned without an RAN will not be accepted.

2. Conditions for Returns

  • Goods must be returned undamaged and in their original packaging.

  • The customer is responsible for the risk and expense of returning the goods to the company.

  • Proof of delivery for the returned goods must be provided by the customer.

3. 10-Day Return Policy

  • Comkey.in operates a 10-day return policy from the date of delivery.

  • Goods must be received by the company within 10 days of delivery to the customer to be eligible for return.

  • The return address is:

    The Returns Department,
M/s Micro Technology,
#675, Sri Krishna Prowess, 4th Floor,
14th Cross, 8th Main, 2nd Phase,
JP Nagar, Bangalore - 560078, India.

  • The customer must clearly quote their account number, order number, invoice number, and RAN on the returned package.

4. Restocking Fee

  • Goods returned within the 10-day period as “unwanted” or “incorrectly ordered” will be subject to a restocking fee of 25% of the invoice value (minimum charge of INR 1000).

  • Goods returned after 10 days will only be accepted at the discretion of the company and will also incur the restocking fee.

5. Refunds

  • If the company cancels an order or part of an order after payment has been made, a full refund for the cancelled portion will be issued.

  • Refunds will be processed after the returned goods are received and inspected by the company.

  • The refund will be issued via the original payment method used by the customer.

6. Defective or Damaged Goods

  • If the goods are defective or damaged upon delivery, the customer must notify the company in writing within 10 days of delivery.

  • The company will, at its discretion, either replace the goods, re-perform the services, or issue a refund for the defective or damaged goods.

  • The company is not liable for defects arising from:

    • Alteration or repair of goods by the customer without written consent.

    • Failure to follow the manufacturer’s instructions for storage, usage, installation, or maintenance.

    • Failure to notify the company of defects within the specified time frame.

7. Non-Delivery

  • In case of non-delivery, the customer must notify the company in writing within 10 days of the expected delivery date.

  • The company’s liability for non-delivery is limited to replacing the goods or refunding the price paid.

8. Exclusions

  • Goods used in hazardous applications (e.g., safety, life support, surgical implants, nuclear, military, or aircraft) are not eligible for return or refund.

  • The customer assumes all risk and liability for using goods in prohibited applications.

9. Shipping Costs

  • The customer is responsible for shipping costs for returning goods unless the return is due to a defect or error on the part of the company.

10. Refund Processing Time

  • Refunds will be processed within a reasonable time frame after the returned goods are received and inspected by the company.

Key Points to Remember

  • Always obtain an RAN before returning goods.

  • Ensure goods are in their original condition and packaging.

  • Notify the company of defects or non-delivery within 10 days.

  • A 25% restocking fee applies to returns (minimum INR 1000).

  • Refunds will be issued via the original payment method.

Contact Information

For any questions or assistance regarding returns, please contact Comkey.in’s customer support team:

  • Email: [support@comkey.in]

  • Phone: +91 80 2659 2222

  • Working Hours: [9:00 AM – 6:00 PM, Monday to Saturday]

By using Comkey.in and purchasing products, you agree to this Return and Refund Policy. We reserve the right to modify this policy at any time without prior notice.